Change or cancel (same day only)
Help center Orders and tracking
You can change or cancel until midnight Eastern on the day you order. Use the order portal.
Ordered before today? It's already printing, so it can't be changed or canceled.
Before the cutoff, the portal lets you change your:
- size
- color
- design
- shipping address
You can also cancel the whole order there. Your refund goes back to your original payment method automatically. Banks usually post it in 3 to 5 business days.
After the cutoff, the order goes to print and the portal can't change it. Happens to the best of us.
Once it arrives, if the size is off, that's an easy fix. See Wrong size.
Trouble with the portal? Email me at support@rusticedgeco.com with your order number.
Still stuck? Email support@rusticedgeco.com.