It says delivered but I don't have it

Help center Orders and tracking

Start with a quick look around, because carriers sometimes mark a package delivered a little early and it shows up a day later.

Check these spots:

  • Around the front door, porch, garage and side entrances (yes, behind the lumber pile too)
  • Your mailbox, or the building's mailroom or front desk
  • With your neighbors, in case it landed one house over
  • With anyone at home who might have brought it inside

Give it a day. If it still hasn't turned up, email me at support@rusticedgeco.com with your order number and I'll take it from there.

Still stuck? Email support@rusticedgeco.com.