My package is lost

If your tracking hasn't moved in 15 days since it shipped, email me and a new one gets printed for you.

Before that, a quiet spell in tracking is common. Packages don't always get scanned at every stop. Carriers are not big on updates.

When you email, include:

• Your order number
• The tracking number, if you have it handy

Send it to support@rusticedgeco.com.

Not at 15 days yet? See Where is my order? for what to check in the meantime.